Policy for Complaints Outside the Realm of Due Process

Any individual, group, or organization that fall outside the realm of due process may file a complaint about the Doctor of Physical Therapy (DPT) program at the University of Wisconsin–Madison. This may include, but is not limited, to complaints from prospective students, clinical education sites, employers of graduates, and the public.

Procedure for handling complaints about the Physical Therapy program outside the realm of due process:

To be considered as a formal complaint, all of the following conditions must be met:
1. 1. The event(s) must have occurred in the last year
  2. The complaint must:
    1. Be identified as a complaint
    2. Clearly describe the specific nature of the complaint
    3. Provide supporting data for the charge
    4. Specify the changes sought by the complainant
    5. Be signed by the person making the complaint
    6. Be submitted in writing to:
      Director, DPT Program, UW–Madison
      5173 Medical Sciences Center
      1300 University Ave.
      Madison, WI 53705
Upon receipt of the complaint(s), the program director will discuss the complaint(s) directly with the party involved within 14 business days. If this resolves the matter, the director will acknowledge resolution of the complaint via a letter sent to the complainant.
If the issue is not resolved after discussion with the program director, or if the complaint is against the program director, the senior associate dean of academic affairs in the School of Medicine and Public Health will review the complaint directly with the parties involved within 14 business days. If this resolves the matter, the dean will acknowledge resolution of the complaint via a letter sent to the complainant and program director.
Associate Dean, Academic Affairs
School of Medicine and Public Health
Health Sciences Learning Center
750 Highland Ave.
Madison, WI 53705
If the issue is not resolved to the satisfaction of the complainant after review by the associate dean, the written complaint may be filed with the Office of the Provost:
Office of the Provost
150 Bascom Hall
500 Lincoln Drive
Madison, WI 53706
The provost will discuss the complaint directly with the parties involved within 14 business days and acknowledge resolution of the complaint via a letter sent to the complainant, associate dean, and program director. The provost is the final arbiter.
Records of complaints about the DPT program, including the nature of the complaint and the final letter of disposition of the complaint, are maintained by the program director.